.
.
What do communication and motivation in the workplace have in common?
.
.
"Andrew's unique experience in personal development coaching identifies him amongst the most specialised motivational speakers in Durban."
Sarita Herman, CEO Energy Supplements
.
.
It's easy to forget that companies are made up of people. When communication between you and your romantic partner is strained, as it may be if you try to make things work long distance, you will notice two things:
- first - the relationship is more difficult,
- second - exactly what you say becomes extremely important.
.
The reality is so familiar that we often do not see it -
exactly what you say is always extremely important!!
.
When you communicate with your colleagues and staff, everything you say has an effect, although it may not be the effect that you were going for...
.
.
How do you communicate?
.
| COMMUNICATION TYPE | YOUR WORDS | WHAT THE OTHER PERSON HEARS | HOW THE OTHER PERSON FEELS | EFFECTIVE? |
| 1. ASSERTIVE | "I ... me ... it" | "This is how I feel, these are my concerns" | Interested, caring, optimal understanding | YES |
| 2. AGGRESSIVE | "You" | "You need to listen to me because you are wrong and I am right" | Attacked, need to defend, argumentative | NO |
| 3. PASSIVE | [silence] | "I am not important or valuable" | Powerful, domineering, authoritative | NO |
| 4. PASSIVE AGGRESSIVE | "No, fine" | "Go ahead, you'll see. I will punish you if you do that" | Confused, then hurt, then angry | NO |
.
No comments:
Post a Comment